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Marriott School of Business
Resources

Understanding Empathy

Girl walking on the phone

In this video, leadership expert Simon Sinek explores how empathy functions in human relationships and organizational settings.

Sinek explains that empathy goes beyond efficiency or productivity; it’s about seeing the person behind the role and valuing their experience. By practicing empathy, leaders and teams build trust, better communication, and stronger cooperation.

This resource reinforces why empathy matters in social impact work—not just for personal connection, but for effective collaboration and problem-solving.

Watch the Full Video Here